Most travel insurance companies offer several travel policies with different mixes of benefits and coverage limits to meet the budgets and needs of various types of travelers. Faye instead quickly builds a recommended travel insurance policy for you from its menu of coverages, based on the travel information you provide when getting a quote.
Faye is a good fit for those looking for robust add-on options, decent evacuation coverage and benefits for travel inconveniences beyond delays.
What Does Faye Travel Insurance Cover?
Faye’s travel insurance coverage provides many benefits, including trip cancellation, trip interruption, trip delay, emergency accident & sickness medical expenses and medical evacuation coverage.
You can safeguard your trip investment with a Faye travel insurance policy because it can provide valuable pre-and post-departure benefits if the unexpected happens. That means you can recoup some of your money if you have to cancel a trip, get delayed during the trip, get injured or return home early due to a problem covered by your policy.
Faye’s policies include 24/7 assistance and real-time travel alerts. Since every traveler’s needs are different, Faye offers extra add-ons so you can customize your plan to fit your travel needs.
Faye Travel Protection International Travel Plan
Here are the key benefits of Faye’s travel insurance offerings. Note that coverage limits are the maximum amount offered by Faye.
| Coverage type | Coverage limits |
|---|---|
Trip cancellation | 100% of non-refundable travel expenses |
Trip delay | $300 per day, and up to a $4,500 limit per trip, for delays over 6 hours |
Trip interruption | 150% of your non-refundable travel costs |
Missed connections | $200 |
Trip inconvenience | $200 per trip inconvenience per person, $600 limit per person per trip |
Non-medical emergency evacuation | $100,000 |
Covid | Covered like other illnesses |
Emergency medical expenses | $250,000 for international trips |
Emergency medical evacuation | $500,000 |
Lost or damaged belongings | $2,000 per trip |
Faye Travel Protection International Plan
Instead of buying a travel insurance policy with prepackaged benefits, Faye will recommend a combination of coverages and limits to you based on its offerings, which include the following.
Faye Travel Delay Insurance
Trip delay benefits of $4,500 per person after a six-hour delay. Travel delay insurance compensates you for necessities you buy to tide you over during a delay caused by a problem listed in your policy.
Faye Trip Inconvenience Benefits
The trip inconvenience benefits in the base Faye travel policy include the following, set at $200 per incident unless noted otherwise, up to a $600 maximum per person, per trip:
- Delay at security check-in.
- Flight cancellation, delay and diversion.
- Rental property lockout.
- Hotel late arrival.
- Travel delay benefits for internet use ($50), airline club admission ($25).
Faye Baggage Insurance
Faye’s base plan includes baggage insurance benefits of $2,000. Baggage insurance reimburses you the depreciated value of your belongings if lost, damaged or stolen, though you usually must first file a claim with your airline.
Faye’s base travel policy also includes baggage delay insurance. If your luggage is delayed 12 hours or more, you can recoup up to $300 for personal items you buy to keep comfortable until your suitcases arrive.
Trip Cancellation and Trip Interruption Travel Insurance
Unless you’re buying a plan right before your departure, Faye will typically add the following to your base travel insurance plan:
- Trip cancellation travel insurance to reimburse your prepaid, non-refundable trip costs if you cancel the trip for a reason listed in your policy.
- Trip interruption travel insurance so you can recoup expenses for missed portions of your trip when you leave early for covered reasons. You can also be compensated for last-minute flight home.
Faye Emergency Accident & Sickness Medical Expenses Insurance and Evacuation Insurance
Travel medical insurance is critical if you travel internationally because your U.S.-based health plans may have limited or no coverage in foreign countries. If you get sick or injured during your trip, travel medical insurance compensates you for hospital and doctor bills, lab work, medication and X-rays, up to your policy limits.
Medical evacuation travel insurance is also essential for international travel. If you need to be airlifted to get adequate medical treatment, medical evacuation travel insurance helps pay for the cost. Faye also provides non-medical evacuation benefits.
Faye will recommend their four travel medical bundles when you’re buying a policy, based on your information.
Faye Emergency Accident & Sickness Medical Expenses and Emergency Evacuation Benefits
| Coverage type | Medical Bundle 1A | Medical Bundle 1B | Medical Bundle 1C | Medical Bundle 1D |
|---|---|---|---|---|
Emergency travel medical insurance | $50,000 | $250,000 | $50,000 | $250,000 |
Emergency medical evacuation | $500,000 | $500,000 | $500,000 | $500,000 |
Political, security and natural disaster evacuation | $100,000 | $100,000 | $100,000 | $100,000 |
Adventure sports and activities coverage | No | No | Yes | Yes |
Add-On Coverage and Bundles for Faye Travel Insurance
In addition to Faye’s core coverage, you can buy several add-on coverages and upgrades to enhance your policy.
Adventure and Extreme Sports Coverage
This coverage gives you peace of mind knowing that you have added medical and transportation coverage for your wildest adventures and extreme sports activities. Activities such as skydiving, hang gliding, cliff diving, hot-air ballooning, bungee jumping and motocross are usually excluded from coverage on travel insurance policies unless you buy add-on benefits.
Coverage for adventure sports and activities can be purchased at check out if you choose to add this supplemental coverage to your policy.
‘Cancel for Any Reason’ Travel Insurance (CFAR)
Faye offers “cancel for any reason” (CFAR) travel insurance coverage, which allows you to cancel your trip regardless of the reason. You must purchase this add-on within 14 days of making your initial trip deposit and cancel at least 48 hours before departure for the coverage to apply.
Faye’s CFAR coverage reimburses you up to 75% of your non-refundable trip expenses if you want to cancel your trip. CFAR usually adds about 40% to 60% to your travel insurance cost.
Pet Care Coverage
Faye offers a pet care coverage add-on. It includes coverage for veterinary expenses if your pet gets sick or injured during your trip. Or, if you leave your furry friend at home and arrive back home later than expected due to a covered reason, this coverage will cover the extra kennelling costs.
Coverage details include:
- Pet kennel costs up to $250.
- Pet or service animal returns up to $250.
- Pet or service animal emergency medical costs up to $2,500.
- Quarantine kenneling expenses of up to $2,500.
Rental Car Care
Faye’s rental car care coverage can compensate you up to $50,000 in case of accidental damage to your rental car, whether due to a collision, vandalism, natural disaster or theft associated with your rental.
Vacation Rental Damage Protection
Accidents can happen, even during your vacation rental stay. For this reason, Faye’s travel coverage extends to unintentional damage you may cause to the vacation rental property or its contents while you’re on your trip.
Coverage details include rental property damage liability up to $3,000.
Which Faye Travel Insurance Plan Is Best for You?
Since Faye offers a customizable policy, you can choose what makes the most sense for your travel needs. For example, if you plan to go hang gliding off beachside cliffs, add adventure and extreme sports coverage to your plan. Or you may consider adding pet care coverage if your pet is coming with you on your trip or you’re worried about kennel fees if you come home later than expected.
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Does Faye Travel Insurance Have 24/7 Travel Assistance?
All Faye travel insurance policies include 24/7 travel assistance, which can connect you with a customer support representative at all hours of the day – including holidays and weekends. You can reach them through the Faye app on your iOS or Android, by phone or via Whatsapp. Another option is to shoot them an email at support@withfaye.com.
If you are in a medical emergency within the U.S., dial Faye’s toll-free number at (833) 240-7056. If you’re outside the U.S., call (804) 482-2122
What’s Not Covered by Faye Travel Insurance?
A Faye travel insurance policy is designed to cover a wide variety of issues, but it’s essential to know that policies have limitations. Here are examples of exclusions found in the Faye Travel Protection International insurance policy.
- Elective medical care or procedures.
- Extreme sports or adventures like bungee jumping, free diving, and skydiving (unless you add extra coverage).
- If you’re under the influence of drugs or narcotics (except when a physician prescribes them).
- Injuries that are deliberately caused, including self-harm or attempted self-harm.
- Pre-existing medical conditions, as defined in the policy (unless you qualify for a waiver).
- Traveling specifically to seek medical treatment.
- War or acts of war, such as invasion or hostilities between nations.
It’s also important to note that Faye doesn’t cover trips to destinations including:
- Afghanistan
- Cuba
- Iran
- Iraq
- North Korea
- Russia
- Syria
- Ukraine
- Israel (as of November 2023)
How to File a Faye Travel Insurance Claim
You can file a claim with Faye travel insurance by following these steps:
- Open the Faye app.
- Click “My Trips” and select the trip you’d like to file a claim on
- Click “Start a claim”
- Answer a handful of questions asking what happened, when and to whom, and then upload supporting documentation, such flight, hotel or other travel receipts.
- And then input how much you are claiming for
If you don’t have the Faye app, you can still get in touch with Faye by sending an email to claims@withfaye.com. Just email the same information so Faye can assist you accordingly.
Faye usually processes claims within 48 hours of submission. The exact time frame depends on the situation. Regardless of the company, having all of the information and supporting documentation ready can speed up the process of filing a traveling insurance claim. Once the claim is processed and approved, you can receive your funds through the Faye wallet or directly to your bank account.
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